This article answers common questions about paying for Mobal: how payments work, what happens if a payment fails, the difference between your contract term and billing term, when your subscription renews and how to cancel it. Use it if you have a question about your payment, your contract or cancelling.
How do I pay?
How you pay depends on your subscription:
Monthly subscriptions are paid by card through Stripe. All card details are processed directly by Stripe, and Mobal does not have access to your credit card data. Read more about how Stripe processes credit card data.
Invoiced contracts: all other contracts are billed by invoice.
What happens if a payment fails?
If a card payment fails, you will receive an email asking you to update your card details. You will lose access to your Mobal account if payment attempts are unsuccessful.
Contract term and billing term
Your contract term and your billing term are not the same thing:
Contract term is how long you have agreed to use Mobal, for example one year.
Billing term is how often you pay, for example in monthly instalments.
If you are on a yearly contract, you can't cancel it in the middle of the contract term, even if you pay for it in instalments.
When does my subscription renew?
Monthly subscriptions renew automatically at the end of every billing term.
Invoiced contracts renew automatically at the end of the contract term, unless we have received your notice to cancel in time.
How do I cancel my subscription?
Monthly subscriptions: visit the Settings tab from your billing page and click Cancel subscription, or contact our support team.
Invoiced contracts: contact our support team to let us know you wish to cancel. This usually needs to be done 2 months before your contract renewal date (check the notice period in your contract).
What happens if I cancel my subscription?
You can keep using Mobal until the end of your current term:
Monthly subscriptions: until the end of your billing term.
Invoiced contracts: until the end of your contract term.
After that, you'll have access to the Free plan.
Related articles
Still need help? Contact our support team or browse related Help Center articles.