# Mobal Help Center

> How can we help?

## Getting started with Mobal 

- [How to Change Your Email](https://support.mobal.io/en/articles/339622-how-to-change-your-email.md): Instructions for updating your email adress in Mobal
- [How billing in Mobal works](https://support.mobal.io/en/articles/361765-how-billing-in-mobal-works.md): Mobal billing explained
- [Create a new Google Business Profile through Mobal](https://support.mobal.io/en/articles/529979-create-a-new-google-business-profile-through-mobal.md): You can create your Google Business Profile \(GBP\) starting directly from Mobal. Mobal is where you first create your base profile \(the Mobal profile\), and from there you connect and push informatio...
- [Understanding Your Mobal Free Trial](https://support.mobal.io/en/articles/569965-understanding-your-mobal-free-trial.md): Learn how Mobal’s 30-day free trial works, what’s included, how to check your remaining days, what happens when it expires, and how to upgrade to a paid plan to restore access.
- [How to create a Mobal account](https://support.mobal.io/en/articles/134392-how-to-create-a-mobal-account.md): Welcome to Mobal — your all-in-one platform for managing how your business shows up online. Let’s get your account set up in just a few minutes so you can start attracting more customers right away.
- [How to create a profile on Mobal](https://support.mobal.io/en/articles/134390-how-to-create-a-profile-on-mobal.md): Creating a profile is the first step to getting your business visible and consistent across online directories like Google, Apple, and more. Whether you're managing one location or many, setting up...
- [Choosing the Right Facebook Login Method for Your Mobal Business Profile](https://support.mobal.io/en/articles/153347-choosing-the-right-facebook-login-method-for-your-mobal-business-profile.md): Explanation of the difference between Standard vs. Facebook Login for Business.
- [How to Bulk Add Business Profiles to Mobal](https://support.mobal.io/en/articles/239748-how-to-bulk-add-business-profiles-to-mobal.md): Here’s a step-by-step guide on how to bulk-add your Google Business profiles to Mobal.
- [Local Marketing Terminology](https://support.mobal.io/en/articles/134411-local-marketing-terminology.md): Local marketing terminology explained
- [How Your Data is Structured in Mobal](https://support.mobal.io/en/articles/292072-how-your-data-is-structured-in-mobal.md): Overview of data structure on Mobal.
- [What does "Pending setup" mean when connecting a profile?](https://support.mobal.io/en/articles/292297-what-does-pending-setup-mean-when-connecting-a-profile.md): Pending setup on Mobal explained.
- [Why creating your profile in Mobal is faster \(and easier\) than doing it on Google first](https://support.mobal.io/en/articles/361763-why-creating-your-profile-in-mobal-is-faster-and-easier-than-doing-it-on-google-first.md): How to create your Google Business profile directly in Mobal
- [How to Invite a Co-Worker to Mobal](https://support.mobal.io/en/articles/134408-how-to-invite-a-co-worker-to-mobal.md): Collaborate more efficiently by inviting your teammates or store staff to Mobal.
- [User Roles & Permissions on Mobal](https://support.mobal.io/en/articles/134373-user-roles-permissions-on-mobal.md): Mobal offers flexible user roles to help you manage your team and delegate responsibilities effectively. Here’s an overview of each role and what they can do within the platform.
- [How to Enable Two-Factor Authentication on Mobal](https://support.mobal.io/en/articles/134389-how-to-enable-two-factor-authentication-on-mobal.md): Two-Factor Authentication on Mobal
- [How to Reset Your Password on Mobal](https://support.mobal.io/en/articles/134395-how-to-reset-your-password-on-mobal.md): Forgot your password? No worries — resetting it takes just a minute. Follow the steps below to securely access your Mobal account again.

## Managing Business Profiles

- [How to Set Up Your Apple Business Connect Account](https://support.mobal.io/en/articles/314869-how-to-set-up-your-apple-business-connect-account.md): Setting up your account is a simple process, but there are a few key steps and requirements to ensure successful verification.
- [How to Set up Enhanced Access to Apple Maps with Mobal](https://support.mobal.io/en/articles/429062-how-to-set-up-enhanced-access-to-apple-maps-with-mobal.md): Step-by-Step guide
- [How to Report and Remove Duplicate Profiles on Apple Maps](https://support.mobal.io/en/articles/134381-how-to-report-and-remove-duplicate-profiles-on-apple-maps.md): Follow this step-by-step guide to identify and report duplicate profiles on Apple Maps.
- [How to Upload and Optimize Photos for Your Apple Place Card](https://support.mobal.io/en/articles/134403-how-to-upload-and-optimize-photos-for-your-apple-place-card.md): All you need to know about photos in your profile on Apple Maps.
- [How to Report and Remove Duplicate Business Profiles on Apple Maps](https://support.mobal.io/en/articles/310852-how-to-report-and-remove-duplicate-business-profiles-on-apple-maps.md): A guide of how to report duplicate listings on Apple Maps.
- [How to Change Your Brand Category on Apple Maps](https://support.mobal.io/en/articles/423882-how-to-change-your-brand-category-on-apple-maps.md): Step-by-Step Guide
- [How to Link Your Google Business Profile with Google Merchant Center](https://support.mobal.io/en/articles/134376-how-to-link-your-google-business-profile-with-google-merchant-center.md): Step by step guide to linking the Google Merchant Center with your Google Business Profile
- [Should Your Grocery Store’s Pickup Location Have Its Own Google Business Profile?](https://support.mobal.io/en/articles/569951-should-your-grocery-store-s-pickup-location-have-its-own-google-business-profile.md): Wondering whether your grocery store’s pickup location needs its own Google Business Profile? This guide explains when a separate GBP listing is allowed, Google’s eligibility criteria, and the risk...
- [How to connect the correct Google account to your business profile](https://support.mobal.io/en/articles/362029-how-to-connect-the-correct-google-account-to-your-business-profile.md): A guide to how to connect the correct Google account to Mobal.
- [Can Two Businesses Have the Same Address on Google?](https://support.mobal.io/en/articles/465247-can-two-businesses-have-the-same-address-on-google.md): Yes — two \(or even more\) businesses can share the same address on Google, but there are important rules you need to follow to make sure your listings stay verified and visible.
- [Why Doesn’t My Google Business Profile Show Up?](https://support.mobal.io/en/articles/465250-why-doesn-t-my-google-business-profile-show-up.md): If your Google Business Profile \(GBP\) isn’t appearing in Google Search or Maps, don’t worry — it’s a common issue.
- [Google’s Review Policy: Do’s and Don’ts](https://support.mobal.io/en/articles/134415-google-s-review-policy-do-s-and-don-ts.md): All you need to know to manage reviews the right way
- [Can I Remove Customer Reviews from My Google Business Profile?](https://support.mobal.io/en/articles/134414-can-i-remove-customer-reviews-from-my-google-business-profile.md): Review policies on Google
- [How to Delete Media from Mobal](https://support.mobal.io/en/articles/279335-how-to-delete-media-from-mobal.md): This guide explains how to delete media you uploaded, and how to report media uploaded by others that may be inappropriate or outdated.
- [Best Practices for Images and Visuals in Your Google Business Profile](https://support.mobal.io/en/articles/203042-best-practices-for-images-and-visuals-in-your-google-business-profile.md): A guide to uploading images and video in the Google Business profile.
- [What Type of Posts Should I Publish on Google Business?](https://support.mobal.io/en/articles/134374-what-type-of-posts-should-i-publish-on-google-business.md): An easy to guide to posting on Google Business
- [How to remove or merge duplicate Google Business Profiles](https://support.mobal.io/en/articles/134377-how-to-remove-or-merge-duplicate-google-business-profiles.md): A step by step guide to removing or merging duplicate profiles on Google Maps and Search.
- [How to Verify Your Google Business Profile](https://support.mobal.io/en/articles/134378-how-to-verify-your-google-business-profile.md): A guide to verify your business profile on Google maps and search.
- [How to Complete Google Business Profile Bulk Verification](https://support.mobal.io/en/articles/454751-how-to-complete-google-business-profile-bulk-verification.md): If your business manages 10 or more locations, you can request bulk verification from Google — or even better, verify instantly using Mobal’s Auto-Verification.
- [How to Set Up Opening Hours and Special Opening Hours on Mobal](https://support.mobal.io/en/articles/134410-how-to-set-up-opening-hours-and-special-opening-hours-on-mobal.md): Keep your customers informed, and never miss a visit.
- [How to Add Calls-to-Action \(CTAs\) to Your Google and Apple Business Profiles](https://support.mobal.io/en/articles/289065-how-to-add-calls-to-action-ctas-to-your-google-and-apple-business-profiles.md): Mobal supports Profile Actions — allowing you to easily add calls-to-action \(CTAs\) to your Google Business Profile and Apple Business Connect profiles.
- [How can I change only the kitchen opening hours on Google?](https://support.mobal.io/en/articles/529950-how-can-i-change-only-the-kitchen-opening-hours-on-google.md): Learn how to update only your kitchen opening hours in Mobal so they show correctly on Google, without changing your main business hours.
- [How to Schedule a Post from Mobal](https://support.mobal.io/en/articles/134401-how-to-schedule-a-post-from-mobal.md): Scheduling posts in Mobal is a quick and powerful way to plan your content in advance and keep your locations active across platforms — without the need to log in every day.
- [How to Use UTM Tags on Mobal](https://support.mobal.io/en/articles/134379-how-to-use-utm-tags-on-mobal.md): Introduction to UTM Tags: A Complete Guide
- [How to Remove Images from Your Google Business Profile with Mobal](https://support.mobal.io/en/articles/292074-how-to-remove-images-from-your-google-business-profile-with-mobal.md): If you’ve added or noticed an image on your Google Business Profile that you want to remove, here’s how to handle it using Mobal.
- [Posting restrictions for policy violations](https://support.mobal.io/en/articles/530028-posting-restrictions-for-policy-violations.md): If your posts stop appearing on Google, your account may have posting restrictions due to policy violations. Mobal cannot remove these restrictions – they are fully controlled by Google. Below is a...
- [Understanding Mobal Analytics](https://support.mobal.io/en/articles/240211-understanding-mobal-analytics.md): Understanding Mobal Analytics: A Simplified Overview of Your Local Impact
- [Understanding Analytics Metrics Across Platforms](https://support.mobal.io/en/articles/301026-understanding-analytics-metrics-across-platforms.md): This guide breaks down what each metric means and links to official platform documentation for deeper exploration.
- [How to Connect Instagram Insights to Mobal](https://support.mobal.io/en/articles/307266-how-to-connect-instagram-insights-to-mobal.md): Follow this guide to connect your Instagram Business account and start seeing performance data inside Mobal.
- [Understanding Instagram Insights Permissions in Mobal](https://support.mobal.io/en/articles/307267-understanding-instagram-insights-permissions-in-mobal.md): How to access Instagram Insights on Mobal
- [Bulk actions on Mobal and how to use the](https://support.mobal.io/en/articles/203302-bulk-actions-on-mobal-and-how-to-use-the.md): Save time. Stay consistent. Manage smarter.

## Reviews on Mobal 

- [How to Use the AI Review Response Generator in Mobal](https://support.mobal.io/en/articles/202990-how-to-use-the-ai-review-response-generator-in-mobal.md): A guide to the AI Review Response Generator and how to use it on Mobal.
- [How to Filter, Search, and Manage Reviews in Mobal](https://support.mobal.io/en/articles/292010-how-to-filter-search-and-manage-reviews-in-mobal.md): Stay on top of your customer feedback across every platform, all in one place.
- [Cannot Reply to Reviews – Error Message: "Something went wrong!"](https://support.mobal.io/en/articles/292304-cannot-reply-to-reviews-error-message-something-went-wrong.md)
- [How often are Google reviews synced?](https://support.mobal.io/en/articles/529952-how-often-are-google-reviews-synced.md): Mobal automatically syncs your reviews from Google

## Directory Connections 

- [Using the Sync Function in Mobal](https://support.mobal.io/en/articles/172315-using-the-sync-function-in-mobal.md): When you turn on Sync in Mobal, your Mobal profile becomes the source of truth for your business information.
- [How Mobal Syncs Your Business Data Across the Web](https://support.mobal.io/en/articles/134412-how-mobal-syncs-your-business-data-across-the-web.md): How the different Map and Search Directories get updated from Mobal
- [Mobal: Google Business Profile](https://support.mobal.io/en/articles/134396-mobal-google-business-profile.md): Google Business & Mobal: Full Control Over Your Listings
- [Mobal: Apple Business Connect](https://support.mobal.io/en/articles/134399-mobal-apple-business-connect.md): Apple Business Connect explained
- [Mobal: MapQuest](https://support.mobal.io/en/articles/134404-mobal-mapquest.md): MapQuest & Mobal: Keeping Your Business Accurate Across Navigation Platforms
- [Mobal: Instagram Local Page](https://support.mobal.io/en/articles/134405-mobal-instagram-local-page.md): Instagram Local Pages & Mobal: Reaching the Right Audience with the Right Location
- [Mobal: Here Maps](https://support.mobal.io/en/articles/134407-mobal-here-maps.md): HERE Maps & Mobal: Reaching Drivers Through Navigation Systems
- [Mobal: Bing](https://support.mobal.io/en/articles/134148-mobal-bing.md): Bing Places & Mobal: Expanding Your Local Reach
- [Mobal: Waze](https://support.mobal.io/en/articles/134398-mobal-waze.md): Mobals connection to Waze
- [Facebook Maps & Business Listings: What You Need to Know](https://support.mobal.io/en/articles/134400-facebook-maps-business-listings-what-you-need-to-know.md): Facebook local pages explained
- [Creating and Updating EV Charging Station Profiles in Mobal](https://support.mobal.io/en/articles/216201-creating-and-updating-ev-charging-station-profiles-in-mobal.md): How to create profiles for EV charging stations and how to update the information of the stations.
- [How Profile Data Syncing Works in Mobal](https://support.mobal.io/en/articles/225787-how-profile-data-syncing-works-in-mobal.md): When you update your business information in Mobal, we sync those changes automatically to all connected directories — including Google, Apple, Bing, Facebook, and more.
- [How to Add a Location to Foursquare](https://support.mobal.io/en/articles/267316-how-to-add-a-location-to-foursquare.md): If you need to add a new location to Foursquare, follow these steps to ensure accuracy and consistency.
- [How to Connect Your Business to Maps and Search Engines in Mobal](https://support.mobal.io/en/articles/274237-how-to-connect-your-business-to-maps-and-search-engines-in-mobal.md): Here’s how to get your business connected and synced in just a few steps:
- [How to Fix Instagram Insights Connection Errors in Mobal](https://support.mobal.io/en/articles/307265-how-to-fix-instagram-insights-connection-errors-in-mobal.md): This guide walks you through the common causes of instagram errors and how to fix them.
- [What Does "Connected Without Full Access" Mean for Apple on Mobal?](https://support.mobal.io/en/articles/309690-what-does-connected-without-full-access-mean-for-apple-on-mobal.md): Full access to Apple Maps explained
- [Best Practices: Managing One Facebook Page for Multiple Locations](https://support.mobal.io/en/articles/339628-best-practices-managing-one-facebook-page-for-multiple-locations.md)

## Advanced features and products

- [How to get started with Menus](https://support.mobal.io/en/articles/361399-how-to-get-started-with-menus.md): A step-by-step guide to Menu Manager: creating menus \(by upload or from scratch\), editing menus and items, and best practices.
- [How to Track NFC Analytics on Mobal](https://support.mobal.io/en/articles/274337-how-to-track-nfc-analytics-on-mobal.md): Tracking NFC analytics on Mobal helps you measure customer engagement, understand foot traffic, and optimize your marketing efforts. Follow these steps to access and analyze your NFC data.
- [Setting Up NFC with Mobal](https://support.mobal.io/en/articles/274335-setting-up-nfc-with-mobal.md): Mobal's NFC technology allows businesses to seamlessly connect customers to their online profiles, menus, or promotional content with just a tap. Follow this guide to set up your NFC tag and start ...
- [How to Get Started with the Website Widget for Opening Hours on Mobal](https://support.mobal.io/en/articles/292005-how-to-get-started-with-the-website-widget-for-opening-hours-on-mobal.md): Install the website widget for opening hours.
- [Getting Started with Google Ads](https://support.mobal.io/en/articles/586036-getting-started-with-google-ads.md): Drive local traffic with Google Ads in Mobal. Set up your ad account, purchase credits, and launch AI-powered campaigns with targeted audiences, budgets, and scheduling — all from one dashboard.
- [Running Local Ads Through Mobal: Step-by-Step Guide](https://support.mobal.io/en/articles/361546-running-local-ads-through-mobal-step-by-step-guide.md): How to get started with Ads
- [How to set up your budget for Local Ads](https://support.mobal.io/en/articles/512053-how-to-set-up-your-budget-for-local-ads.md): Learn how Ad Credits, daily budget, and max bid work together so you know exactly how long your budget will last and what to choose for your business.
- [How to Connect Multiple Profiles to Platforms at Once](https://support.mobal.io/en/articles/608706-how-to-connect-multiple-profiles-to-platforms-at-once.md): Bulk connection lets you link many business profiles to a platform in one go, instead of connecting them one by one. It's ideal when you're onboarding many locations or expanding to a new platform.
- [How to Connect Multiple Profiles to Apple Enhanced Access](https://support.mobal.io/en/articles/608786-how-to-connect-multiple-profiles-to-apple-enhanced-access.md): Apple Enhanced Access lets you unlock advanced Apple Maps features for many profiles at once. This is the most involved bulk connection — you'll select a brand and location for each profile.
- [How to Connect Multiple Profiles to Bing Places at Once](https://support.mobal.io/en/articles/608819-how-to-connect-multiple-profiles-to-bing-places-at-once.md): Bing Places is the fastest way to connect many profiles in one go. There’s no extra setup per profile — just select your profiles and connect them all with one bulk action.
- [How to Connect Multiple Profiles to Facebook at Once](https://support.mobal.io/en/articles/608845-how-to-connect-multiple-profiles-to-facebook-at-once.md): You can connect many profiles to their Facebook Pages in one flow using an existing Facebook credential. First you choose which Facebook credential to use, then you map each profile to a specific F...
- [How to Connect Multiple Profiles to Google at Once](https://support.mobal.io/en/articles/608851-how-to-connect-multiple-profiles-to-google-at-once.md): Instead of connecting each profile to Google Business Profile one by one, you can link many profiles to their Google locations in a single flow. This is especially useful when you’re onboarding new...
- [Using the AI Agent for Profile Comparison](https://support.mobal.io/en/articles/529960-using-the-ai-agent-for-profile-comparison.md): The AI Agent helps you turn profile comparison data into clear insights and actions. Instead of just looking at numbers, you can ask questions in natural language, and the agent will analyze your l...
- [Using the AI Agent to Create a New Mobal Profile](https://support.mobal.io/en/articles/529971-using-the-ai-agent-to-create-a-new-mobal-profile.md): You can use the AI Agent inside Mobal to create a completely new Mobal profile \(location\).
- [How to Use the AI Agent in Mobal](https://support.mobal.io/en/articles/636395-how-to-use-the-ai-agent-in-mobal.md): Mobal includes a built-in AI Agent that helps you manage your business listings, create content, and get answers — without navigating through menus. You can access it from the bottom bar on most pa...
- [How to Connect Yonoton to Your Mobal Profile](https://support.mobal.io/en/articles/661436-how-to-connect-yonoton-to-your-mobal-profile.md): Set up the Yonoton integration on a Mobal profile by generating an API key in Yonoton and selecting the matching site.
- [Yonoton Integration — How It Works & What Gets Synced](https://support.mobal.io/en/articles/712767-yonoton-integration-how-it-works-what-gets-synced.md): Explains what the Yonoton integration syncs \(opening hours only\), how the sync works, when it runs, and how CS can troubleshoot common issues.

## Contact us 

- [How to get in touch with Mobal](https://support.mobal.io/en/articles/134384-how-to-get-in-touch-with-mobal.md): Got a question or need a hand with something? We're here for you! Whether you're in the Mobal app or browsing our website, it's easy to get in touch.
- [Suggest a Feature or Report a Bug on Mobal](https://support.mobal.io/en/articles/134385-suggest-a-feature-or-report-a-bug-on-mobal.md): We love hearing from our users — whether it’s a game-changing feature idea or something not working as expected. Your input helps us improve Mobal for everyone.

## Error Messages

- [Error message: “This issue will be resolved automatically by Apple” explained](https://support.mobal.io/en/articles/300139-error-message-this-issue-will-be-resolved-automatically-by-apple-explained.md): “This issue will be resolved automatically by Apple” explained
- [Error message: “Apple business delegation is no longer valid” explained](https://support.mobal.io/en/articles/300140-error-message-apple-business-delegation-is-no-longer-valid-explained.md): “Apple business delegation is no longer valid” explained
- [Error message: “Location not published for reason 'VENDOR\_PLACED\_ON\_HOLD'” — explained](https://support.mobal.io/en/articles/300141-error-message-location-not-published-for-reason-vendor_placed_on_hold-explained.md): “Location not published for reason 'VENDOR\_PLACED\_ON\_HOLD'” — explained
- [Error message: “'subAdministrativeArea' must be present” explained](https://support.mobal.io/en/articles/300142-error-message-subadministrativearea-must-be-present-explained.md): “'subAdministrativeArea' must be present” explained
- [Error message: “Address must have valid format for corresponding country” explained](https://support.mobal.io/en/articles/300143-error-message-address-must-have-valid-format-for-corresponding-country-explained.md): “Address must have valid format for corresponding country” explained
- [Error message: “Expected authority for type not present in 'https://...'” explained](https://support.mobal.io/en/articles/300363-error-message-expected-authority-for-type-not-present-in-https-explained.md): “Expected authority for type not present in 'https://...'” explained
- [Error message: “Categories: Location's primary category is expected to match the business category” explained](https://support.mobal.io/en/articles/300364-error-message-categories-location-s-primary-category-is-expected-to-match-the-business-category-explained.md): “Categories: Location's primary category is expected to match the business category” explained
- [Error message: “Title: No primary display name matches a business name” explained](https://support.mobal.io/en/articles/300365-error-message-title-no-primary-display-name-matches-a-business-name-explained.md): “Title: No primary display name matches a business name” explained
- [Error message: “Coordinates: Point geometry must be contained within the address’s locality” explained](https://support.mobal.io/en/articles/300366-error-message-coordinates-point-geometry-must-be-contained-within-the-address-s-locality-explained.md)
- [Error message: “The details about the location are incomplete” explained](https://support.mobal.io/en/articles/300651-error-message-the-details-about-the-location-are-incomplete-explained.md)
- [Error message: “No primary display name matches a brand primary display name” explained](https://support.mobal.io/en/articles/300652-error-message-no-primary-display-name-matches-a-brand-primary-display-name-explained.md): “No primary display name matches a brand primary display name” explained
- [Error message: “QUOTE' value is invalid” explained](https://support.mobal.io/en/articles/300653-error-message-quote-value-is-invalid-explained.md)
- [Error message: “Website: FQDN hostname is not resolvable” explained](https://support.mobal.io/en/articles/300654-error-message-website-fqdn-hostname-is-not-resolvable-explained.md): “Website: FQDN hostname is not resolvable” explained
- [Error message: “The action link website doesn't match the action type” explained](https://support.mobal.io/en/articles/300655-error-message-the-action-link-website-doesn-t-match-the-action-type-explained.md): “The action link website doesn't match the action type” explained
- [Error message: “Date ranges overlap among listings” explained](https://support.mobal.io/en/articles/300657-error-message-date-ranges-overlap-among-listings-explained.md): “Date ranges overlap among listings” explained
- [Error message: “Address: Country support for 'fullAddress' not available” explained](https://support.mobal.io/en/articles/300658-error-message-address-country-support-for-fulladdress-not-available-explained.md): “Address: Country support for 'fullAddress' not available” explained

## Mobal API 

- [API Access, Profile Verification, and Key Concepts in the Mobal Platform](https://support.mobal.io/en/articles/335330-api-access-profile-verification-and-key-concepts-in-the-mobal-platform.md): This article outlines how to manage API access, link social accounts, and leverage key Mobal platform features.

## Compare 

- [Compare Your Online Presence with Your Competition](https://support.mobal.io/en/articles/361397-compare-your-online-presence-with-your-competition.md): Learn how to compare your online presence to your competition.