Mobal’s AI Review Response Generator is designed to help you manage customer feedback quickly and professionally — while still sounding human. Whether you’re handling glowing praise or constructive criticism, our AI ensures your brand responds with consistency, empathy, and efficiency.
🚀 What It Does
Mobal uses AI to:
Generate responses for positive, neutral, and negative reviews
Customize replies using contextual keywords
Insert dynamic details like customer names, products, or store locations
Enable bulk replying with individual tweaks for personalization
🛠️ Using AI-Generated Responses in Mobal
🧩 Pre-Configured Templates
Templates are available for positive, neutral, and negative reviews.
You can customize them to match your brand voice or tone of voice for a specific store.
✨ AI Customization & Personalization
Feature | How It Works |
Dynamic Insertions | Auto-inserts customer names, store names, or product mentions from the review |
Context Recognition | AI picks up specific feedback points and tailors the response accordingly |
📦 Bulk Replying to Reviews
Feature | Benefit |
Batch Processing | Reply to multiple reviews at once — major time-saver |
Individual Edits | Customize each AI-generated reply within a batch if needed |
Consistent Tone | AI ensures replies stay professional and aligned with your brand |
📝 Example Templates & Real-Life Replies
Review Type | Template | Example |
Positive | “Hi [Customer Name], thank you so much for your kind words! We’re thrilled to hear that you enjoyed [specific aspect mentioned]. We look forward to welcoming you back to [Store Name] soon!” | “Hi Jane, thank you so much for your kind words! We’re thrilled to hear that you enjoyed our fresh produce selection. We look forward to welcoming you back to FreshMart soon!” |
Neutral | “Hi [Customer Name], thank you for your feedback. We’re glad you liked [positive aspect]. We’ve noted your comments about [area of improvement].” | “Hi Mark, thank you for your feedback. We’re glad you liked our clean store environment. We’ve noted your comments about the checkout wait time.” |
Negative | “Hi [Customer Name], we’re sorry to hear about your experience at [Store Name]. Please contact us at [contact info] so we can make it right.” | “Hi Sarah, we’re sorry to hear about your experience at FreshMart. Please contact us at [email protected] so we can make it right.” |
🎯 Handling Specific Review Scenarios
Scenario | Suggested Response |
Compliments on Staff | “Hi [Customer Name], thank you for your wonderful feedback about our staff! We’ll pass along your kind words to [staff member’s name/role].” |
Product Complaints | “Hi [Customer Name], we’re sorry you were unhappy with [product]. Please visit our store for a refund or replacement.” |
Service Issues | “Hi [Customer Name], we apologize for the inconvenience. Please reach out to us at [contact info] so we can address your concerns.” |
💡 Pro Tips for Success
Always review AI suggestions before publishing — personalize where needed
Keep a professional tone, even for negative reviews
Open the "Review prompts" editor from bulk actions to review and update your brand tone for replies in bulk
Update your default templates in Mobal if your tone of voice or brand guidelines change
💬 Need Help?
If you need assistance customizing your templates or responding to tricky reviews, reach out to our support team via in-app chat or email [email protected].