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How to Filter, Search, and Manage Reviews in Mobal

Stay on top of your customer feedback across every platform, all in one place.

Mobal Support avatar
Written by Mobal Support
Updated this week

Mobal makes it easy to manage your reviews by allowing you to search, filter, and organize feedback from multiple locations and platforms — all from one simple dashboard. Whether you’re looking to reply to new reviews, track sentiment trends, or investigate a complaint, these tools help you work faster and smarter.


📍 Where to Find the Reviews Section

  1. Log in to app.mobal.io

  2. In the left-hand menu, click “Reviews”

  3. Use the tabs in the upper left corner to filters between All Reviews (already answered) or Important (unanswered and updated reviews)


🧭 Filtering Reviews

You can filter reviews to focus on what matters most to you:

Filter Type

What It Does

Rating

View only 1-star, 5-star, or a specific rating range

📍 Location

Focus on one or more business locations

🌐 Platform

See only Google, Facebook etc.

📅 Date Range

Filter by week, month, or custom date range

✏️ Status

Recommends or Does not Recommend

💡 Tip: Combine filters to narrow down specific issues, like recent 1-star reviews at one location


🛠️ Managing Reviews

Once you’ve filtered or searched your reviews, you can:

Action

Where to Do It

💬 Reply

Click the “Reply” button on any review

🔄 Use AI to respond

Click “Generate AI reply” for new suggestions

📝 Edit additional prompt

Create tailored prompts for AI-generated replies to reviews

📄 Templates

Use already made review answer templates or create new ones

🚩 Flag a review

Use the flag icon to report inappropriate content

📤 Forward to a colleague

Click the “Forward” option to send a review to a colleague

📦 Bulk answer reviews

Make sure all your answers fit, then press “Answer all” to reply to multiple reviews at once

🔄 Skip

Click "Skip" to exclude a review from “Important”

📌 Replying to reviews directly from Mobal syncs with platforms like Google and Facebook instantly.


📈 Track and Improve

  • Use filters to monitor review trends over time

  • Identify areas of improvement or staff shoutouts

  • Monitor the sentiment breakdown to stay ahead of customer perception


🙋 Need Help?

Have questions or need support managing reviews across platforms?
Reach out to us via chat in the app or email [email protected] — we’re here to help you stay on top of your reputation!


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