This article shows you how to invite colleagues or store staff to Mobal, so they can manage your locations with you. It also covers what to do if an invite doesn't work. You need the Full access role to invite others.
How to invite a colleague
Click Invite people in the left menu.
Enter your colleague's email address.
Choose a Role: Full access, All features or Limited access.
Under Allow access to, choose your whole company, selected Profiles, or selected Profile groups.
Click Send invitation email.
To invite someone to just one location, open the location and click Invite in the top right.
Not sure which role to choose? See User Roles & Permissions on Mobal.
What happens next: your colleague gets an email with a link to activate their account.
How to check it worked: go to Settings > Users. Pending invites are counted under Invited users.
If the invite doesn't work
The email hasn't arrived: ask your colleague to check their spam folder.
They're logged in to another Mobal account: they should log out first, then open the invite link again.
The link doesn't open: they can open their email in an incognito or private browser window and click the link there.
They already activated the account: the invite link stops working after activation. They should log in at app.mobal.io instead.
Related articles
Still need help? Contact our support team and tell us the email address you invited, or browse related Help Center articles.