You cannot directly remove customer reviews from your Google profile unless they violate Google's policies. Google allows users to leave reviews to provide feedback and share their experiences. However, you can flag and request the removal of reviews that violate Google's review policies.
Here's how you can flag and request the removal of a review on Google:
Sign in to the Google account associated with your business.
Open Google Maps or search for your business on Google.
Find the review you want to report and click on it.
In the review box, click on the flag icon, which is typically located near the user's name.
Follow the on-screen instructions to report the review as inappropriate.
Google will then review your request, and if they find that the review violates their policies (e.g., it contains hate speech, spam, or is irrelevant), they may remove it.
Remember that you should only flag and request the removal of reviews that violate Google's review policies. Attempting to remove legitimate reviews may harm your online reputation and could lead to penalties from Google.
Google official support resources
We recommend checking Google's official support resources for the most current information and guidance on managing customer reviews on your Google profile.