Google Maps and Apple Maps allow users — including both businesses and customers — to upload photos and videos to business listings. To keep your listings clean, professional, and on-brand, it's important to manage media regularly.
🔻 Deleting Media You Uploaded
You can remove any media uploaded by your business directly in Mobal.
✅ Steps to Delete Business-Uploaded Media:
Open the correct profile in your Mobal dashboard
Go to the Media section
Select the integration (e.g., Google or Apple)
Browse and select the photos or videos you want to remove
Click "Delete X items" from the top of the page
🗑️ Media with a trash can icon means you can delete it yourself.
🚩 Requesting Removal of Customer-Uploaded Media
Media uploaded by customers (e.g., via Google Maps) can’t be deleted by your business directly. However, you can report it if it's inappropriate, misleading, or outdated.
🚨 Steps to Report a Photo or Video to Google:
Open the Media tab in the correct business profile
Select Google as the integration
Locate the media you want to report
Click the flag icon 🏳️ (Report a problem)
Choose a reason for the report (e.g., offensive, irrelevant, privacy concern)
Submit the request
Google will review your report. Response times vary and removal is not guaranteed.
💡 Additional Tips for Managing Media
✅ Best Practice | 💡 Why It Helps |
Upload media regularly | Keeps your profile fresh and engaging |
Review existing media often | Ensures visuals stay accurate and aligned with your brand |
Encourage customers to add photos | User-generated content adds authenticity |
Avoid duplicates or blurry images | Maintains a high-quality, professional look |
🧭 Icon Guide
Icon | Meaning |
🗑️ Trash Can | You uploaded this — you can delete it |
🚩 Flag Icon | Uploaded by a user — must be reported |
📞 Need Help?
Can’t delete or report an image?
Reach out to our support team via the in-app chat or email [email protected] — we’re here to help you maintain a professional and clean profile.