Overview
To access Instagram performance data in Mobal, specific permissions must be granted during the account connection process. Here's what they are and why they're needed.
📌 Required Permissions & What They Do
Permission | Purpose |
| Access basic IG Business account info |
| List and link Facebook Pages |
| Read insights from posts, stories, audience, and reach |
| (Optional) Read performance of promoted IG content |
🔐 Why Permissions Matter
Without the correct permissions, Mobal won’t be able to fetch metrics from your Instagram account. This results in failed data loads or missing graphs in the dashboard.
🔄 How to Check and Update Permissions
Find “Mobal” in the list.
Click View and Edit.
Ensure all required permissions are toggled on.
If not, remove the integration and reconnect via Mobal > Settings > Instagram > Connect.